Complaints
Tell us what went wrong
If something about the service, or the way we handled it, was not right, tell us. A person reads every complaint, and you can follow it under My requests.
One moment…
What happens next
This is how a complaint is handled.
- You send it here. It is recorded with the time you sent it.
- We acknowledge it. [OWNER TO CONFIRM: acknowledgement time]
- A person looks at your record and what you wrote, and may ask you for more.
- You get a final response. [OWNER TO CONFIRM: response time]
- If you are still not satisfied, you can take it further. [OWNER TO CONFIRM: the escalation body and the alternative dispute resolution route]
[OWNER TO CONFIRM: how payment disputes and chargebacks are explained to participants]
If you disagree with a decision about a round, an order or your account, an appeal is the right route.